Refunds, deposits & cancellations
This policy applies to professional fees for ESG assurance and related engagements commissioned from Network SolutionsAI. Last updated 29 July 2026.
Eligibility overview
Fees are for professional time and scheduled fieldwork, not for physical goods. Refunds depend on how much work has started, whether a deposit was paid, and whether cancellation or rescheduling was agreed in writing.
Deposits
A deposit (typically 30% of the agreed fee) is due on engagement letter acceptance to reserve team capacity for your reporting window. Deposits are credited against the final invoice.
Full refund
If we cancel an engagement for reasons solely within our control before fieldwork begins, you receive a full refund of amounts paid for that engagement. If you withdraw in writing before we have commenced evidence intake or planning beyond administrative setup, we refund amounts paid minus a documented administrative fee not exceeding NT$15,000.
Partial refund
If you cancel after evidence intake or fieldwork has begun, fees for work already performed—including preparation, travel booked in good faith, and completed testing—are non-refundable. Any unused deposit balance after those costs may be refunded at our discretion and as stated in a cancellation confirmation.
Non-refundable items
- Fees for completed milestones (scoping memo delivery, draft findings, assurance conclusion letter)
- Third-party costs already incurred (for example prepaid travel) when cancellation occurs after booking with your approval
- Time spent waiting on delayed evidence when the delay exceeds agreed client response windows
Rescheduling
One reschedule of site visits with at least ten business days’ notice is usually accommodated without extra fee. Shorter notice or repeated moves may incur additional day rates for redeployed staff.
No-shows
If nominated site contacts are unavailable without notice on an agreed visit day, that day’s planned fee remains chargeable.
Work already started
Once sampling or inquiries begin, the engagement is considered underway. Stopping mid-stream does not entitle you to a refund of fees for completed procedures; unfinished phases are not billed beyond costs already incurred unless the letter says otherwise.
Refund process & timing
Email hello@network-solutionsai.digital with your engagement reference and reason. We confirm eligibility within ten business days. Approved refunds are returned via the original payment method within fourteen business days of approval, or by bank transfer to the account named on the engagement letter.
Contact
78-1KuanghsingSt.,HsishihLi,TainanHsienR.o.c.Yungkang · +886627178632717823 · hello@network-solutionsai.digital